Payment, Cancellation & Refund Policy
1. Commercial Scope & Applicability
This Payment, Cancellation & Refund Policy governs all commercial transactions, wholesale purchases, and global sourcing contracts executed with Diagva Tech Solutions Pvt. Ltd. ('the Company'). As a specialized Business-to-Business (B2B) distributor of active integrated circuits, discrete semiconductors, passives, and motherboard spares, all transactions are conducted on a business commercial basis and are structured for registered enterprises, EMS entities, repair laboratories, and OEMs.
2. Accepted Payment Modes & Billing Terms
All transactions are billed in Indian National Rupees (INR) for domestic orders or United States Dollars (USD) for international procurement, inclusive of statutory GST where applicable. The following payment channels are accepted:
- Electronic Bank Wire (NEFT / RTGS / IMPS): Preferred mode for wholesale dispatches. Orders are processed immediately upon receipt of credit confirmation (UTR / transaction reference).
- Corporate UPI & Net Banking: Available for quick reorders, sampling batches, and express portal checkouts via secure commercial payment gateways (subject to applicable gateway processing surcharges).
- Corporate Credit Terms (B2B Accounts): Standard billing operates on 100% advance against Proforma Invoice (PI) prior to dispatch. Pre-approved corporate accounts with established procurement history may apply for revolving credit facilities (Net 15 / Net 30 days) subject to credit appraisal and signed commercial supply agreements.
- Global Sourcing Deposits: For international backorders, allocated parts, or specialized factory MOQ import runs, an advance procurement deposit of 50% to 100% is required before orders are locked with international franchised distributors.
3. Order Cancellation Policy
Because electronic components are subjected to volatile spot-market pricing, ESD-sensitive shelf life, and non-recoverable global air freight, cancellations are strictly governed as follows:
| Inventory Category | Cancellation Eligibility Window | Conditions & Fee Assessment |
|---|---|---|
| Domestic In-Stock Inventory | Prior to Pick & Pack / AWB Generation | Eligible for 100% refund or ledger credit if cancelled before parts undergo tape-cutting, ESD packaging, or courier consignment manifest. |
| Domestic In-Stock (Post-Packaging) | After Packing but Prior to Dispatch | Subject to a 10% restocking/re-bagging fee to cover certified ESD packaging materials, desiccant replacement, and labor. |
| Global Sourcing / NCNR Orders | Strictly Non-Cancellable | Orders sourced specifically from overseas semiconductor hubs, factory allocations, or custom-cut reels are Non-Cancellable & Non-Returnable (NCNR). |
4. Return Eligibility & Inspection Criteria
To preserve product authenticity and prevent the circulation of counterfeit or degraded chips, returns are accepted exclusively under the following verified conditions:
- Order Discrepancy / Mismatch: Consignee receives a part number, marking, or footprint mismatched against the confirmed Purchase Order / Tax Invoice.
- Functional Non-Conformance: Batch contains verifiable manufacturing defects or pin configuration non-conformance verified during pre-assembly incoming QC.
- Formal RMA Process: All claims must be submitted to support@diagvatech.com within 7 business days of delivery. Upon initial review, an official Return Merchandise Authorization (RMA) number will be issued. Unsolicited shipments without an approved RMA will be refused at our Bengaluru warehouse.
Voidance of Return / Refund Eligibility
Components that have undergone micro-soldering, solder paste exposure, hot air reflow, PCB mounting, or pin trimming are permanently ineligible for return or refund.
Returned reels, trays, or cut-tape lots must be returned in their original, undamaged ESD shielding with manufacturer lot codes intact.
5. Refund Settlements & Credit Notes
Once authorized return items are received at our Bengaluru facility and have cleared physical and visual inspection by our quality control engineers, refund settlements will proceed as follows:
- B2B Account Credit Note (Preferred): Our default settlement mode for active business clients is a corporate Credit Note issued against your buyer account, redeemable against future purchase orders and immediate BOM line items.
- Bank Transfer Reversal: Where a direct monetary refund is requested and approved, the funds will be remitted to the original corporate bank account via NEFT/RTGS within 5 to 7 business days following QA inspection approval.
- Freight & Surcharge Adjustments: Initial freight charges, customs duty charges, and handling surcharges are non-refundable unless the return was directly caused by an internal dispatch error on our part.
6. Commercial Desk & Claims Contact
For billing clarifications, cancellations, or RMA submissions, please contact our accounts department:
- Company Entity
- Diagva Tech Solutions Private Limited
- Registered & Fulfillment Hub
- Bannerghatta Road, Bengaluru, Karnataka 560076, India
- Billing & Accounts Desk
- support@diagvatech.com | info@diagvatech.com
- RMA & Support Desk
- support@diagvatech.com | +91 9686590271