Privacy Policy
1. Introduction & Scope
Diagva Tech Solutions Private Limited ('we', 'us', 'our', or 'the Company') is committed to safeguarding the privacy, confidentiality, and integrity of the personal and commercial data entrusted to us. This Privacy Policy details our practices concerning the collection, storage, processing, and protection of information gathered through our website (www.diagvatechcomponents.com), digital inquiry forms, Bill of Materials (BOM) upload tools, and commercial communications. We operate in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP).
2. Information We Collect
As a specialized Electronics components distributor and global sourcing partner, the information we collect is strictly professional and commercial in nature:
- Corporate & Authorized Representative Details: Full name, corporate designation, business email address, corporate telephone/WhatsApp number, and communication preferences.
- Business Entity & Compliance Data: Registered legal enterprise name, registered trade name, business billing address, warehouse shipping destination, Goods and Services Tax Identification Number (GSTIN), and Permanent Account Number (PAN).
- Technical Requisition & BOM Data: Component part numbers (MPNs), target quantities, manufacturer specifications, project timelines, and electronic spreadsheet documents uploaded via our online BOM requisition portals.
- Commercial Transaction Records: Purchase order numbers, proforma invoice records, transaction references (UTR numbers), bank remittance advice slips, and corporate credit application data.
- Technical & Browsing Metadata: IP addresses, browser types, operating systems, referring URLs, and access timestamps collected automatically via standard server logs and technical cookies to optimize platform stability.
3. Purpose & Legal Basis for Data Processing
We process commercial and personal data exclusively for lawful business operations, including:
- BOM Quotations & Technical Matching: Generating accurate line-item quotations, verifying component technical parameters, cross-referencing drop-in alternates, and allocating global inventory.
- Order Fulfillment & Logistics: Generating valid commercial GST tax invoices, preparing statutory E-Way Bills, issuing packing slips, and scheduling courier freight dispatches.
- Credit Verification & Billing: Conducting commercial risk assessments, evaluating revolving credit applications (Net 15 / Net 30), and facilitating electronic bank remittances.
- Legal & Statutory Obligations: Fulfilling statutory auditing, income tax filings, corporate compliance, and goods and services tax reconciliation under Indian law.
4. Disclosure & Data Sharing
Diagva Tech Solutions Private Limited. never sells, rents, trades, or leases commercial or personal data to external marketing brokers. Information is shared strictly on a need-to-know basis with authorized entities:
- Logistics & Express Freight Carriers: Consignee delivery address, authorized contact person, and phone number are shared with logistics partners (e.g., Blue Dart, Delhivery, DTDC, air cargo agents) solely to execute freight delivery and send AWB alerts.
- Global Sourcing Channels & Component Manufacturers: Where overseas factory-allocated orders or specialized component lines require manufacturer lot registration, anonymized or required consignment details may be shared with franchised semiconductor distributors.
- Banking & Payment Gateways: Information is shared with authorized payment aggregators and banking institutions for transaction authorization and NEFT/RTGS reconciliation.
- Statutory & Law Enforcement Bodies: Data may be disclosed to government bodies, GST authorities, tax agencies, or law enforcement only when strictly mandated by applicable Indian statutory law or court order.
Confidentiality of Customer BOMs & Schematics
Proprietary engineering files, schematics, and custom Bill of Materials (BOM) uploaded to our systems are treated as strictly confidential commercial assets.
Diagva Tech Solutions does not share customer BOM structures or hardware design files with third-party competitors or unauthorized trade entities under any circumstance.
5. Data Security & Storage Standards
We implement robust technical and administrative security measures to protect commercial and personal information from unauthorized access, loss, alteration, or disclosure:
- SSL/TLS Encrypted Transmission: All communications with www.diagvatech.com are secured using Transport Layer Security (TLS/HTTPS 256-bit encryption), ensuring that BOM uploads and inquiry transmissions remain protected against interception.
- Role-Based Access Controls: Access to corporate client files, invoices, and contact data is restricted to authorized procurement, finance, and logistics personnel via role-based authentication and multi-factor security.
- Retention Guidelines: Data is retained only as long as necessary to satisfy the commercial purpose for which it was gathered, or as mandated by statutory taxation and corporate record retention regulations in India (typically 7 to 8 financial years).
6. Cookie Policy
Our website utilizes essential session cookies and performance telemetry to enable core site functionality, maintain session security during file uploads, and analyze aggregated traffic metrics. Visitors may configure their web browsers to refuse cookies, though certain portal features (such as quote cart persistence or BOM file upload sessions) may experience reduced performance.
7. Your Legal Rights
Under applicable Indian data privacy regulations, authorized representatives and business clients possess specific rights regarding their personal and corporate contact data:
- Right of Access: You may request a copy of the personal and business contact details maintained in our active systems.
- Right of Rectification: You may request immediate rectification of outdated, inaccurate, or incomplete contact information, billing addresses, or GST records.
- Right to Opt-Out: You may unsubscribe from informational circulars, technical component catalogs, and market updates at any time by following the unsubscribe link or contacting our support desk.
8. Grievance Officer & Contact Information
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the details of the Grievance Redressal Officer and corporate contact desk are provided below:
- Company Entity
- Diagva Tech Solutions Private Limited.
- Registered Office / Hub
- Bannerghatta Road, Bengaluru, Karnataka 560083, India
- Designated Privacy Contact
- Grievance Redressal Officer / Data Compliance Desk
- Email Address
- info@diagvatech.com | support@diagvatech.com
- Website Portal
- www.diagvatechcomponents.com